Shipping Policy – Cosmic Wellness Botanical Health
At Cosmic Wellness Botanical Health, we are committed to delivering your herbal wellness products safely and efficiently. Please review our shipping policy below.
1. Order Processing Time
All orders are processed within 1–4 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
2. Shipping Methods & Delivery Time
We partner with trusted courier services to deliver your orders. Estimated delivery times are:
Local Shipping: 1-4 business days
International Shipping: 7–15 business days (may vary depending on destination and customs processing)
Ebook/Literature: Download is provided via email and by site link immediately after purchase.
Please note that delivery times are estimates and not guaranteed.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method. Any applicable taxes or customs duties are the responsibility of the customer.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or through the platform where you placed your order (e.g., TikTok Shop). Please allow up to 24–48 hours for tracking updates to appear.
5. Incorrect Address or Delivery Issues
Customers are responsible for providing accurate shipping information. Cosmic Wellness Botanical Health is not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.
If a package is returned due to an incorrect address or failed delivery attempt, reshipping may require an additional shipping fee.
6. Delays & Exceptions
We are not responsible for shipping delays caused by:
Courier service disruptions
Weather conditions
Customs clearance processes
Incorrect shipping details provided by the customer
7. Lost or Missing Packages
If your package is marked as delivered but you have not received it, please contact the courier service first. If further assistance is needed, reach out to us and we will do our best to help investigate.
8. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging. We may offer a replacement at our discretion.
9. Shipping Restrictions
We reserve the right to limit or refuse shipping to certain locations where delivery is not feasible or restricted by local regulations.
10. Contact Us
For any shipping-related questions or concerns, please contact our support team through the platform where you made your purchase or via our official customer service channels.
By placing an order with Cosmic Wellness Botanical Health, you agree to the terms outlined in this Shipping Policy.